Journey maps are a tangible expression of the rising interest in customer experience - highly visual, attention-getting, and dense with information. With the spotlight on them, it’s important that they deliver, rather than just look nice.
Best practices to create an Effective Customer Journey Mapping
Customer Journey Mapping Software - Mapping Tool
Customer Journey Mapping For Your Agency
A look at your customer's journey
Seven Steps for Developing Customer Journey Maps
Journey into the Customer's Mind: Using Experience Maps for Behavioral Insight – Venture for All®️ LLC
Customer Journey Map Template for Ideation
Long Shot Leaders with Michael Stein (podcast) - Michael Stein: Entrepreneur, actor, filmmaker, comedian & self help expert
How to create effective customer journey maps - Sutherland Labs